Study Guide
Study Guide
#savoniaUAS
Curricula starting in 2022 and earlier
Savonia's new Study Guide (curriculum starting in 2023 and after) can be found here.
| Basis of Education | Competence Standards | Structure of Studies | Development of Expertise | Methods and implementation | Course Table |
Course Description
| Code | 4 LIX7000 |
| Name | Service Design Thinking |
| Credits | 5 ects |
| Objectives | The student obtains an overview of the service design thinking and methods. He/she acquires knowledge of specific techniques and guidelines which emphasize the aspects of user-centric and culturally & socially appropriate service design. The student also learns to understand important factors to consider when developing and applying service design processes. |
| Content | - Service design thinking and its methods and processes. - Understanding the service design challenge: the users, business environment and applicable technologies. - Observing, profiling, creating empathy for the users, participating with the users and being visual during the whole process. - Creating and prototyping ideas as well as idea evaluation and improvement together with the clients and the users. - Implementing, maintaining and developing the services. - Operating with business realities. |
| Requirements | A small project work. |
| Grading Scale | Passed - 0 |
| Course material | STICDORN, M. & SCHNEIDER, J. (ed.) 2010. This is Service Design Thinking. Basics - Tools - Cases. Amsterdam: BIS Publishers. Dorst, K. 2015. Frame innovation: create new thinking by design. Cambridge: MIT Press. |
| Prerequisites | |
| Other Considerations | |
| Contact | Sirviö Timo |
We reserve the right to make changes to the curriculum due to the need to update the content being studied.