Study Guide
Study Guide
#savoniaUAS
Curricula starting in 2022 and earlier
Savonia's new Study Guide (curriculum starting in 2023 and after) can be found here.
Basis of Education | Competence Standards | Structure of Studies | Development of Expertise | Methods and implementation | Course Table |
Course Description
Code | 4 LIX1000 |
Name | Sales Process and Tools |
Credits | 5 ects |
Objectives | Students understand the components and stages of the sales process and customers’ purchase process. They deepen their skills and knowledge of customer relationship management as a system and its role to support the sales process. Students learn to manage their customer base. They learn to use various sales and negotiations techniques to close a deal. |
Content | Buying process vs sales process CRM in support of sales process/Different sales tools Different roles in sales Time management in sales Sales techniques Sales negotiations: negotiation steps and negotiation skills |
Requirements | Assignments (individual and group assignment). |
Grading Scale | 0 - 5 |
Course material | The material is given at the beginning of the course. |
Prerequisites | Sales Skills |
Other Considerations | |
Contact | Göker Özerk |
We reserve the right to make changes to the curriculum due to the need to update the content being studied.