Study Guide
Study Guide
#savoniaUAS
Curricula starting in 2022 and earlier
Savonia's new Study Guide (curriculum starting in 2023 and after) can be found here.
Basis of Education | Competence Standards | Structure of Studies | Development of Expertise | Methods and implementation | Course Table |
Course Description
Code | 4 X991064 |
Name | Service Design |
Credits | 5 ects |
Objectives | The student will obtain a general idea of the service design thinking and methods. Specific techniques, guidelines and examples are used to emphasize the practical aspects of service design in a ways that are both user centric and socially and culturally appropriate. Students will learn to understand important factors to consider when developing and applying service design processes. |
Content | - Service design thinking methods and processes. - Understanding the service design challenge: the users, business environment and applicable technologies - Observing, profiling, creating empathy for the users, participating with the users and being visual during the whole process - Creating ideas, prototyping, evaluating and improving including the clients and the users in the process - Implementing, maintaining and developing the services - Operating with business realities. |
Requirements | This course is based on practice-oriented education. |
Grading Scale | Passed - 0 |
Course material | STICDORN, M. & SCHNEIDER, J. (ed.) 2010. This is Service Design Thinking. Basics - Tools - Cases. Amsterdam: BIS Publishers. Dorst, K. 2015. Frame innovation: create new thinking by design. Cambridge: MIT Press. |
Prerequisites | |
Other Considerations | Intensive course at the beginning of June |
Contact | Sirviö Timo |
We reserve the right to make changes to the curriculum due to the need to update the content being studied.