Technology, Kuopio
Technology, Varkaus
Design, Kuopio
Business, Kuopio
Music and Dance, Kuopio
Tourism and Hospitality
Social Services and Health Care, Kuopio
Social Services and Health Care, Iisalmi
Natural resources, Iisalmi
Multidisciplinary Studies
Basis of Education Competence Standards Structure of Studies Development of Expertise Methods and implementation Course Table

Course Description

Code4 X991064
NameService Design
Credits5 ects
ObjectivesThe student will obtain a general idea of the service design thinking and methods. Specific techniques, guidelines and examples are used to emphasize the practical aspects of service design in a ways that are both user centric and socially and culturally appropriate. Students will learn to understand important factors to consider when developing and applying service design processes.
Content- Service design thinking methods and processes.
- Understanding the service design challenge: the users, business environment and applicable technologies
- Observing, profiling, creating empathy for the users, participating with the users and being visual during the whole process
- Creating ideas, prototyping, evaluating and improving including the clients and the users in the process
- Implementing, maintaining and developing the services
- Operating with business realities.
RequirementsThis course is based on practice-oriented education.
Grading ScalePassed - 0
Course materialSTICDORN, M. & SCHNEIDER, J. (ed.) 2010. This is Service Design Thinking. Basics - Tools - Cases. Amsterdam: BIS Publishers.
Dorst, K. 2015. Frame innovation: create new thinking by design. Cambridge: MIT Press.
Other ConsiderationsIntensive course at the beginning of June
Sirviö Timo


We reserve the right to make changes to the curriculum due to the need to update the content being studied.