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Basis of Education Competence Standards Structure of Studies Development of Expertise Methods and implementation Course Table

LI21SP Bachelor Degree Programme in International Business

Course Description

Code4 LIX7000
NameService Design Thinking
Credits5 cr
Credits in Foreign Language5 cr
ObjectivesThe student obtains an overview of the service design thinking and methods. He/she acquires knowledge of specific techniques and guidelines which emphasize the aspects of user-centric and culturally & socially appropriate service design. The student also learns to understand important factors to consider when developing and applying service design processes.
Content- Service design thinking and its methods and processes.
- Understanding the service design challenge: the users, business environment and applicable technologies.
- Observing, profiling, creating empathy for the users, participating with the users and being visual during the whole process.
- Creating and prototyping ideas as well as idea evaluation and improvement together with the clients and the users.
- Implementing, maintaining and developing the services.
- Operating with business realities.
RequirementsA small project work.
Grading ScalePassed - 0
Course materialSTICDORN, M. & SCHNEIDER, J. (ed.) 2010. This is Service Design Thinking. Basics - Tools - Cases. Amsterdam: BIS Publishers.
Dorst, K. 2015. Frame innovation: create new thinking by design. Cambridge: MIT Press.
Other considerations
ContactSirviö Timo

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