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Basis of Education Competence Standards Structure of Studies Development of Expertise Methods and implementation Course Table

WUYI22KY Master´s Degree Programme in Energy Engineering

Course Description

Code4 X991064
NameService Design
Credits5 cr
Credits in Foreign Language5 cr
ObjectivesThe student will obtain a general idea of the service design thinking and methods. Specific techniques, guidelines and examples are used to emphasize the practical aspects of service design in a ways that are both user centric and socially and culturally appropriate. Students will learn to understand important factors to consider when developing and applying service design processes.
Content- Service design thinking methods and processes.
- Understanding the service design challenge: the users, business environment and applicable technologies
- Observing, profiling, creating empathy for the users, participating with the users and being visual during the whole process
- Creating ideas, prototyping, evaluating and improving including the clients and the users in the process
- Implementing, maintaining and developing the services
- Operating with business realities.
RequirementsThis course is based on practice-oriented education.
Grading ScalePassed - 0
Course materialSTICDORN, M. & SCHNEIDER, J. (ed.) 2010. This is Service Design Thinking. Basics - Tools - Cases. Amsterdam: BIS Publishers.
Dorst, K. 2015. Frame innovation: create new thinking by design. Cambridge: MIT Press.
Other considerationsIntensive course at the beginning of June
ContactSirviö Timo

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