Study Guide
Study Guide
#savoniaUAS
Curricula starting in 2022 and earlier
Savonia's new Study Guide (curriculum starting in 2023 and after) can be found here.
| Basis of Education | Competence Standards | Structure of Studies | Development of Expertise | Methods and implementation | Course Table |
Course Description
| Code | 4 EIA8200 |
| Name | Sales Project Control and Management |
| Credits | 5 ects |
| Objectives | A student gains a practical experience about a sales management process on a technological company. A student understands the importance of customer relationship management in doing business between technology companies. She/he will get familiar with an industrial service business, industrial services product development, service process and data management. A student learns customer service and personal selling process and the role of sales management in technology business in selling technical products or services. |
| Content | Customer relationship management, sales planning and management, personal selling techniques, and sales tools. Industrial service business, industrial service product development, service process and data management. |
| Requirements | |
| Grading Scale | 0 - 5 |
| Course material | Material and links in Moodle. Head, Tabetha: Customer Experience Management. World Technologies 2012. eISBN-13: 9788132341185 eISBN-10: 813234118X Buttle, Francis: Customer relationship management: concepts and technologies. Elsevier 2009. |
| Prerequisites | Basics of marketing |
| Other Considerations | |
| Contact | Salli Tiina |
We reserve the right to make changes to the curriculum due to the need to update the content being studied.