Opinto-opas
Opinto-opas
Vuonna 2022 alkavat ja sitä aiemmat koulutukset
Savonian uuden opinto-oppaan (2023 ja tämän jälkeen alkavat koulutukset) löydät täältä.
Basis of Education | Competence Standards | Structure of Studies | Development of Expertise | Methods and implementation | Course Table |
EF19SP Bachelor Degree Programme in Information Technology (Internet of Things)
Course Description
Code | 4 LIX1000 |
Name | Sales Process and Tools |
Credits | 5 cr |
Credits in Foreign Language | 5 cr |
Objectives | Students understand the components and stages of the sales process and customers’ purchase process. They deepen their skills and knowledge of customer relationship management as a system and its role to support the sales process. Students learn to manage their customer base. They learn to use various sales and negotiations techniques to close a deal. |
Content | Buying process vs sales process CRM in support of sales process/Different sales tools Different roles in sales Time management in sales Sales techniques Sales negotiations: negotiation steps and negotiation skills |
Requirements | Assignments (individual and group assignment). |
Grading Scale | 0 - 5 |
Course material | The material is given at the beginning of the course. |
Prerequisites | Sales Skills |
Other considerations | |
Contact | Göker Özerk |
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